Sales and refund policy
To enter, please show us a valid photo ID (like your Emirates ID, driving license, or passport). Make sure the name on the ID matches the person diving. Your ticket is for one person only and can't be used for multiple bookings.
All Deep Dive Dubai bookings are paid in full at the time of reservation
Deep Dive Dubai bookings are non-refundable
Parent/legal guardian must be present during any diving experience and provide written consent for minors
All bookings must honor the specific terms and conditions for the given experience
Deep Dive Dubai booking is valid as per the booked date and time only
Rescheduling is allowed up to five days in advance. Rescheduling must be completed within six months of the original booking
Bookings will not be refundable in case of a no show
Bookings are not refundable if the participant does not meet the requirements as acknowledged at the time of booking
Bookings will be considered a no show if the customers fail to show up within 10 minutes of their booked time slot
Deep Dive Dubai is not responsible for bookings purchased outside the Deep Dive Dubai official website
Bookings do not include hotel transportation
Booking resale is strictly prohibited
If you can't make your booking for any of these reasons – rescheduling with less than five days' notice, missing your appointment, being under the influence, or not following our rules – we won't be able to give you a refund.
In the rare case that our camera equipment malfunctions during a video recording,and it's not something we can fix, we'll only refund the extra money you paid for the video. If the video is included in your booking price, we can't offer a refund.
If you booked through a travel agent or another company, please know that Deep Dive Dubai isn't responsible for any mistakes or double bookings they might make. If you need a refund for a booking made through a third party, you'll need to contact them directly.
Important Note: All third parties must have a signed agreement with Deep Dive Dubai to make bookings. Bookings made without an official agreement won't be valid.
Please be aware that Deep Dive Dubai may need to close or cancel operations on certain days, even if they're not listed as closed hours. We won't be responsible for any extra costs or losses caused by these closures.
All Deep Dive Dubai bookings are paid in full at the time of reservation
Deep Dive Dubai bookings are non-refundable
Parent/legal guardian must be present during any diving experience and provide written consent for minors
All bookings must honor the specific terms and conditions for the given experience
Deep Dive Dubai booking is valid as per the booked date and time only
Rescheduling is allowed up to five days in advance. Rescheduling must be completed within six months of the original booking
Bookings will not be refundable in case of a no show
Bookings are not refundable if the participant does not meet the requirements as acknowledged at the time of booking
Bookings will be considered a no show if the customers fail to show up within 10 minutes of their booked time slot
Deep Dive Dubai is not responsible for bookings purchased outside the Deep Dive Dubai official website
Bookings do not include hotel transportation
Booking resale is strictly prohibited
If you can't make your booking for any of these reasons – rescheduling with less than five days' notice, missing your appointment, being under the influence, or not following our rules – we won't be able to give you a refund.
In the rare case that our camera equipment malfunctions during a video recording,and it's not something we can fix, we'll only refund the extra money you paid for the video. If the video is included in your booking price, we can't offer a refund.
If you booked through a travel agent or another company, please know that Deep Dive Dubai isn't responsible for any mistakes or double bookings they might make. If you need a refund for a booking made through a third party, you'll need to contact them directly.
Important Note: All third parties must have a signed agreement with Deep Dive Dubai to make bookings. Bookings made without an official agreement won't be valid.
Please be aware that Deep Dive Dubai may need to close or cancel operations on certain days, even if they're not listed as closed hours. We won't be responsible for any extra costs or losses caused by these closures.
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